A company wants to build a desk that automatically responds to frequently asked questions. Which managed AWS service is used to build a conversational interface (chatbot or voice bot) using voice and text?

1 / 1
Select an answer
CorrectC

Explanation

Question Overview

A question about choosing the AWS AI service that builds conversational bots.

Requirements to satisfy
  • 1「build a conversational interface (chatbot or voice bot)」Building a conversational bot = Amazon Lex
Per-option explanation
AIncorrect

Amazon Personalize

Amazon Personalize is a service that generates recommendations from user behavior.

It is also used at customer touchpoints, but the service that meets this requirement is Amazon Lex, so this is incorrect.

BIncorrect

Amazon Comprehend

Amazon Comprehend is an NLP service that extracts sentiment and entities from text.

It also handles language, but the service that meets this requirement is Amazon Lex, so this is incorrect.

CCorrect

Amazon Lex

Correct. Amazon Lex is a managed service for building conversational interfaces (chatbots and voice bots) using voice and text. It provides intent recognition and slot extraction.

DIncorrect

Amazon Polly

Amazon Polly is a text-to-speech service that converts text into natural speech.

It also handles voice, but the service that meets this requirement is Amazon Lex, so this is incorrect.

Key Takeaway

Note the correct answer, Amazon Lex.
- A managed service for building conversational interfaces (chatbots and voice bots) using voice and text.
- It recognizes the intent and slots from an utterance and implements a conversational flow.

Related Links