AIncorrect
Using it requires paying a high monthly fee.
Basic support is provided free to all AWS customers.
The statement that a high monthly fee is required is wrong, so it is incorrect.
Which statement about the AWS Basic support plan is correct?
1 / 1
Select an answer
CorrectD
Explanation
Choosing the correct statement about the Basic support plan.
- 1「Basic support plan」The contents of the free basic support are being tested
BIncorrect
You can contact a technical support engineer by phone 24/7.
24/7 phone technical support is provided in the Business plan and above.
It is not included in Basic, so it is incorrect.
CIncorrect
A dedicated Technical Account Manager (TAM) is assigned.
A dedicated TAM is a feature of the Enterprise plan.
It is not included in Basic, so it is incorrect.
DCorrect
Free to all customers, with access to documentation, forums, and some Trusted Advisor checks.
Correct. Basic support is provided free to all AWS customers. You can use documentation, whitepapers, and support forums, customer service for billing and account issues, the Personal Health Dashboard, and some (core) Trusted Advisor checks, but technical support engineer inquiries and a TAM are not included.
Key Takeaway
Basic = free to all customers / documentation, forums, billing customer service, Health Dashboard, core Trusted Advisor / no technical support inquiries or TAM.