ACorrect
Basic support is provided free to all AWS customers.
Correct. Basic support is provided to all AWS customers at no additional charge, with documentation and some Trusted Advisor checks.
Which statements about AWS support plans are correct? Choose 2.
1 / 1
Select all that apply
CorrectA, D
Explanation
Choosing the 2 correct statements about support plans.
- 1「statements about AWS support plans」The correct understanding of Basic being free, 24/7, TAM, Trusted Advisor, and response time is being tested
BIncorrect
24/7 phone and chat technical support is available starting from the Basic plan.
24/7 phone and chat technical support is provided in the Business plan and above.
The statement that it is available from Basic is wrong, so it is incorrect.
CIncorrect
A dedicated Technical Account Manager (TAM) is included in all plans.
A dedicated TAM is a feature of the Enterprise plan and is not included in all plans.
The statement is wrong, so it is incorrect.
DCorrect
On the Business plan you can use all Trusted Advisor checks.
Correct. On the Business plan and above you can use all Trusted Advisor checks, getting recommendations across cost, performance, security, fault tolerance, service quotas, and operational excellence.
EIncorrect
Higher support plans have slower response times.
Higher plans have shorter (faster) response times.
The statement that higher plans are slower is the opposite and wrong, so it is incorrect.
Key Takeaway
Essentials: Basic = free to all customers / 24/7 technical support and all Trusted Advisor checks are Business and above / a dedicated TAM is Enterprise / higher plans respond faster.