A large enterprise that runs mission-critical workloads needs support from a dedicated technical account manager (TAM), the shortest response times, and concierge support. Which support plan is MOST suitable?

1 / 1
Select an answer
CorrectA

Explanation

Question Overview

A question asking for the top support plan that provides a dedicated TAM and the fastest response.

Requirements to satisfy
  • 1「dedicated technical account manager (TAM)」A dedicated TAM is a feature of Enterprise.
  • 2「the shortest response times」The fastest response of the top-tier plan.
  • 3「concierge support」An Enterprise benefit.
Per-option explanation
ACorrect

Enterprise

Correct. The Enterprise plan is the top-tier plan that provides support from a dedicated technical account manager (TAM), the shortest response times for business-critical issues, and concierge support. It is intended for large enterprises that run mission-critical workloads.

BIncorrect

Basic

Basic is free and does not include access to support engineers or a TAM.

It does not meet the requirements for a dedicated TAM or the fastest response, so it is incorrect.

CIncorrect

Developer

Developer centers on support during business hours and does not include a dedicated TAM or concierge support.

It does not meet the requirements, so it is incorrect.

DIncorrect

Business

Business provides 24/7 technical support but does not include a dedicated TAM or concierge support.

The requirements for a dedicated TAM and the fastest response need the higher Enterprise plan, so it is incorrect.

Key Takeaway

A dedicated TAM, shortest response, and concierge are Enterprise (top-tier). TAMs are provided with Enterprise (dedicated) and Enterprise On-Ramp (pooled). A common exam point is that Business does not include a TAM.

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